This is the classic case of a troll going too far and the victim reacting emotionally.

The gnome dab just so happens to be the straw that broke the camels back. Rag knows he took it too far and tried to make amends and now feels bad seeing the hooplah it stirred.

The real crime here is the lack of accountability from those in power, specifically Patty for not reading carefully and exaggerating their accountability.